Customer feedback

On a grey day, after several cold callers got fleas in their ears, the phone rang again. I was all set to slam the phone down when the caller asked if I was the person who'd conducted several funerals for her family. The names she mentioned were familiar but as I've done so many since 1991, I can't remember the details. A close relative was in a hospice, she said, and the family wanted to know if I'd be available when the time came. I wish I could, I said, but my bad back won't let me; a colleague will help instead. It seems that the funerals I did for her family are still talked about, they all thought they were lovely, and that they helped them through some sad times. It's strange to be cheered up by funeral talk, but I was. Nice to know you're appreciated.